Returns & Exchanges

At Toytexx, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on most items in their original packaging. Whether you received a defective product or simply changed your mind, our team is here to ensure a smooth and hassle-free resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your Toytexx account and navigate to your order history to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original manufacturer packaging, ensuring all manuals, accessories, and tags are included to qualify for a full refund.

• 3.
  Ship to Our Warehouse

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.